CQC INSPECTION RESULTS
Download report here.
All GP Practices are required to declare the mean earnings (average page) for GPs working to deliver NHS services to patients. The average pay for GPs working in Martlesham Heath Surgery in the last financial year was £49,580 before Tax and National Insurance. This is for 2 full time GPs, 1 part time GP and 2 Locum GPs who worked in the practice for more than six months.
TEXT MESSAGES AND E-MAIL
If you would like to receive a text to remind you of your appointment(s) or information by email, please send details of your mobile number and/or e-mail address to IESCCG.MartleshamHeathSurgery@nhs.net
PATIENT ONLINE ACCESS
Currently our surgery offers patients the facility to book appointments and order repeat prescriptions on line via this web site (see links below). NHS England requires us to extend this service to enable patients to view a detailed coded summary of their medical records. This does not include free text, letters, communications and internal messages.
Things to consider:
Forgotten History – There may be something you have forgotten about in your record that you might find upsetting.
Abnormal Results or Bad News – If your GP has given you access to test results or letters you may see something that you find upsetting to you. This may occur before you have spoken to your doctor or while the surgery is closed and you cannot contact them.
Choosing To Share Your Information With Someone – It’s up to you whether or not you share your information with others – perhaps family members of carers. It’s your choice but also your responsibility to keep the information safe and secure.
Coercion – If you think you may be pressured into revealing details from your patient record to someone against your will, it is best that you do not register for access at this time.
Misunderstood Information – Your medical record is designed to be used by clinical professionals to ensure that you receive the best possible care. Some of the information within your medical record may be highly technical, written by specialists and not easily understood. If you require further clarification please contact the surgery for a clearer explanation.
Information About Someone Else – If you spot something in your record that is not about you or notice any other errors, please log out of the system immediately and contact the practice as soon as possible.
If you wish to register for this new access you can download an application form here for completion and then you must bring it to Reception with the following identification:
Two forms of VALID photo identification, for example:
UK Photocard Driving License
If you only have one form of photo ID you will also need to provide one of the following alternatives:
Credit Card Statement
Building Society Statement
P60 or P45
If you have no forms of Photo ID we will need to see two of the above alternatives
We request this ID to protect the security, privacy and confidentiality of your medical records.
If you are already registered with online access but wish to have the detailed coded summary available on your account, make the request online under the “Manage Online Services” section.
Please note: When a child reaches the age of 14, due to the confidentiality rules, on-line access to their medical records will cease to be available to parents and guardians (with exceptions). If on-line access is required the child will have to apply in their own right for this facility.
You do not require a doctor’s sickness certificate for any illness lasting seven days or less. Your employer may however require you to complete a self-certification form (SC2) which is available from your employer or on the HNRC website.
Evidence that you are sick
If you are sick for more than seven days, your employer can ask you to give them some form of medical evidence to support payment of SSP (Statutory Sick Pay). Most employers ask for a Fit Note from your GP. However, this may depend on your company’s sick leave policy
Statement of Fitness For Work “Fit Note”
This was introduced in April 2010. With your employer’s support, the note will help you to return to work sooner by providing more information about the effects of your illness or injury.
THE NHS FRIENDS AND FAMILY TEST
The NHS wants you to have the best possible experience of care. The NHS Friends and Family Test is a way of gathering your feedback, so we can continually review our service.
It is based on one simple question:
“How likely are you to recommend our GP practice to friends and family if they needed similar care or treatment?”
Your feedback will help us learn more about what you think of your experience – what you like and what you think we could improve. Ultimately you are helping us to make changes that will ensure we can offer the best possible care.
If you’d prefer to give your comments anonymously, then please do so. If you leave your contact details then we might get in touch to talk to you about your feedback so we can better understand your views.
Please download a copy of the form here, complete it and send it to the surgery.
All patients have a named GP, if you are not sure who yours is, please ask at reception. Please note that you are still able to see whichever GP or nurse you prefer and depending on who is available.
AGED OVER 75?
If you are aged over 75 years, you should have received a letter from us indicating your nominated GP. However, you can still continue to see whoever you wish as all the medical records are centrally held, it simply means that a particular GP will be taking responsibility for your overall care.
ADMISSION AVOIDANCE SCHEME
If you are frail or suffer from a condition that may result in you having an unplanned admission into hospital, the Government have asked us to write to you and offer you additional support. If you have received a letter from us please sign and return the attached slip indicating if you would be interested in this scheme or not. If you say YES you will be contacted and an appointment made for you and a clinician to write your personalised care plan, which means we will keep an extra special eye on you. Don’t worry it will all be explained in the consultation.
OPT OUT INFORMATION
Confidential information from your medical records can be used by the NHS to improve the services offered. This information along with your postcode and NHS number but not your name, are sent to a secure system where it can be linked with other health information. This allows those planning NHS services or carrying out medical research to use information from different parts of the NHS in a way which does not identify you. You have a choice, if you are happy for your information to be used in this way you do not need to do anything however if you have concerns and wish to opt out you should speak to practice staff. For more information go to www.nhs.uk/caredata.
CHANGES TO YOUR ADDRESS
If you have recently moved or changed your contact number it is important that you let us know. We have a system whereby we can send text reminders for appointments and also text or email with information about the surgery, so it would be very useful if you could supply us with your mobile number and email address as well.
As you are probably aware, there is a lot going on in the NHS at the moment, with a great deal of change still to come over the next couple of years. At present all GP surgeries are being asked to make changes to some of the medication that we prescribe. This may be because the drug is no longer licensed; clinically proven that an alternative is better or carries a much higher risk of medical complications. Therefore you may find that something you have been taking for a while is either being changed to an alternative drug or no longer available on prescription – which would mean you would have to purchase it from your local pharmacy. We aim to offer the best possible service to our patients with the highest clinical care and would ask that you support us through these difficult and changing times. If you wish to discuss the matter please feel free to contact Lynne Marsh, Practice Manager.
INVITATION TO ATTEND FOR A HEALTH CHECK
If you have been invited for any Health Checks recently and have not yet attended, your repeat medications related to that check may not be re-issued. If you have been invited please book your check now!
SELF REFERRAL TO PHYSIOTHERAPY
The way to get an appointment to see a physiotherapist has changed. This means you do not have to visit your GP first. Physiotherapy can be particularly beneficial if you are suffering from: Low back pain, neck pain, recent injuries, strains and sprains, joint and muscle pain. To find out more go to www.ahpsuffolk.co.uk
FEELING DOWN? STRESSED OUT? OVERWHELMED? ANXIOUS?
If you want to learn new ways to cope, contact the Suffolk Wellbeing Service at www.readytochange.org.uk