Martlesham Heath will be closed from 1pm on the 12th of August for essential staff training
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From Monday 19th July 2021, we can confirm that all staff at the Surgery will continue to wear masks and PPE beyond the 19th July during face-to-face consultations.
We kindly request that all patients attending the Surgery also continue to wear a facemask or covering (unless clinically exempt) until further notice. We will continue to operate a social distancing model on our premises. We have made this decision in line with Government advice on maintaining the use of masks and face coverings in health settings.
Complying with our policy will ensure the ongoing protection of clinically vulnerable patients and staff, and will also mean that we can maintain open access to our services while reducing the risk of transmission to our staff and the impact this would have on our ability to operate.
We thank you for your cooperation and support
We provide a full range of general medical services and follow national and local best practice guidelines, including the NICE best practice guidelines and the National Service Frameworks. All members of our team are dedicated to providing health services which meet the patient’s requirements.
Our practice catchment area includes: Brightwell, Bucklesham, Grange Farm, Kesgrave, Martlesham, Martlesham Heath, Newbourne and Waldringfield.
We work from well established, converted premises on one level, consisting of six consulting rooms, treatment room and Practice Manager office. There is also a reception and waiting area (incorporating children’s area), with both patient and disabled toilets, open plan office space, staff kitchen/common room and toilet. Our premises are wheelchair accessible.
We have a well-equipped and fully operating Treatment Room. The medical equipment belongs to the practice and includes Nebulisers, Minor Surgery equipment, couches and trolleys, ECG machine, Blood Pressure readers and a Spirometer for use in the diagnosis of COPD.
We want to thank you all for your continued support and understanding, we know that everyone is keen for things to be back to “normal” - including us - but the guidance states that we are to keep going with our current way of working for the foreseeable future.
Please remember – we are OPEN – call us if you have any medical issues, and we will ask a clinician to call you back. If you need to be seen face-to-face, this will be arranged for you.
The Surgery Team is working harder than ever – we’re just working in a different way. As we are all aware, the current Coronavirus pandemic has presented huge challenges over the last few months.
Nobody has been immune from the disruption, uncertainty and at time, distress. The practice team are normal people and we share the same fears and anxieties as all of you. While the number of deaths from the virus is falling, coronavirus remains a very real threat to everyone and the practice cannot simply return to “normal”. To let our guard down now would risk the safety not only of staff but of patients and this is not something we are prepared to do.
We are therefore asking ALL patients to wear a face covering when attending the practice for ANY reason. Unfortunately, we cannot supply masks – the supplies of PPE are unreliable and we must preserve stocks of clinical masks for our staff so that we can protect you, our patients. We do not expect you to wear a clinical or fluid resistant mask but a homemade face mask or scarf, even a bandana over your mouth and nose would be adequate. You may notice that not all staff are wearing masks – this is because the areas of the practice these staff work and their roles, mean they are able to comply with social distancing guidelines.
Thank you for your understanding and your continuing kindness.
Weekdays: Monday - Friday 8am - 6:30pm
Tel: 01473 610028